You Ask, AuntFlo Answers
Shipping Information
How Does Delivery Work?
When you order today, get FREE delivery on all orders over $50AUD!
Delivery will take between 5-15 days depending on your location.
Once your order has been dispatched, we'll send you an email with a tracking number. If your order hasn't arrived after 15 days please email us immediately and we'll follow up with the courier.
How Much Is Shipping?
Orders over $50AUD include FREE and fast delivery Australia-wide!
For orders under $50AUD, standard shipping is $9.99.
How Do I Track My Order?
Yay, time to celebrate – your undies are on their way! After we pass your order to the courier to be processed, we will send you a shipping confirmation email which will include a tracking number. This can be used to follow your order from AuntFlo HQ to your doorstep!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Can I Send These As Gifts?
Have a certain someone who you think needs AuntFlo's period undies in their life?
Our underwear are the perfect gift! You can ship any AuntFlo items directly to that special someone by entering their address as the shipping address, and your own as the billing address.
Plus, we don’t include any value invoices inside the bag as any receipts are sent directly to your own email address.
Yep... it’s that easy!
Wrong Size?
Uh oh, you've grabbed the wrong size...
Unfortunately, due to AuntFlo products being labelled as Sanitary products, we are not able to switch these over for you. You will need to keep these.
Returned sanitary products cannot be resold, despite claims of them being unused, unworn, and unwashed. This is to maintain and uphold strict hygiene, health, and safety standards to protect our customers and warehouse staff.After all, we’re not only here for the planet, but also for your health!
However, if you are a first time customer with us, we can gift you one pair of underwear (in your correct size) if you have accidentally initially purchased the wrong size. Please email us at hi@auntflo.au to chat more about this!
Uh Oh! Wrong Address?
Oops, are your undies not being sent to the right address? We can absolutely help change this for you provided this is within 2 hours of you placing your order.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Product Information
Do You Have A Size Chart?
Our sizes can vary product to product! Please check the specific style you want, and measure yourself using the product specific size chart.
Some have a tighter fit for protection, and others are looser to allow for some stretch and movement.
If you have any questions in regards to sizing, please reach out to our friendly team at hi@auntflo.au ❤️🔥
Do All Undies Have The Same Flo Rating?
No they don't! We know not everyone has the same menstural experience. Here at AuntFlo, each pair of undies are designed for different levels of flows.
Be sure to check out the ratings on each product page.
Are You Stocked In Stores?
Nope, it’s just us! Our AuntFlo underwear are only available on our online store here in Australia. Unfortunately, we also don't currently offer international shipping.
Returns & Exchanges
Can I Return My Order
Sadly, we know that sometimes our undies are just not quite the right fit for everyone.
AuntFlo products are labelled as sanitary products, hence, we have strictly implemented a “No Return Policy”. Returned sanitary products cannot be resold, despite claims of them being unused, unworn, and unwashed. This is to maintain and uphold strict hygiene, health, and safety standards to protect our customers and warehouse staff. After all, we’re not only here for the planet, but also for your health.
30-Day Risk Free Trial
As per our 30-Day Risk Free Trial, we can offer you a full refund if you have had any issues with manufacturing defects. Please note, photo proof will be required upon contacting our customer service team, so please have this ready to go.
You are not eligible for a refund if you have simply...
- Changed your mind about making the switch to period underwear
- Chosen the incorrect size
Please email our lovely team for any further information at hi@auntflo.au.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.
Payment Information
How Secure Is Payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What Payment Methods Can I Use?
We accept most methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer PayPal and ApplePay too!
How Do I Use Discount Codes?
Woo, it’s on sale - so you’re basically saving money (that's simple girl math... right?!). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.
What Currency Do You Use?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact AuntFlo
Something Wrong With Your Order?
Something not quite right with your order? Don’t worry, our AuntFlo team is ready to help you out! Please contact us to advise the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
Can I Change My Order?
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How Do I Contact You?
Emailing us is the way to go! You can contact us at this address: hi@auntflo.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!